PRIVACY POLICY

At Hair Extensions by Char we attach great importance to your privacy. We strictly adhere to applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR). This means that we:

• This Privacy Policy clearly describes why we process your personal data before we collect it.
• Store only the necessary personal data required for our purposes.
• Always request explicit permission if this is required for the processing of your personal data.
• Take appropriate security measures to protect your personal data and also impose these obligations on parties that process personal data on our behalf.
• Respect your rights, such as the right to inspect, correct or delete your personal data that we process.

Your personal data is in safe hands with us and we will always handle this data with care. In this Privacy Policy we explain what we at Hair Extensions by Char BV do with the information we collect from you.

Do you have any questions or would you like to know exactly what information we keep about you? Please contact Hair Extensions by Char at [email protected] .

Hair Extensions by Char BV, located at Hoogstraat 114, 5615PT, Eindhoven, is responsible for the processing of personal data as described in this Privacy Policy.

WHICH PERSONAL DATA DO WE PROCESS?

We process the following data that you, as a customer or potential customer of Hair Extensions by Char, have provided yourself via our (mobile) websites and web shops:

• Name
• Date of birth
• Sex
• Address data
• phone number
• E-mail address
• Bank account number with ascription for direct debit

In addition, we store the following customer data based on your visits and contacts with our salons:

• Agreements
• Treatments
• Purchased products
• Receipts
• Payments in installments
• Payment history
• E-mails, WhatsApp messages and text messages sent to you
• Before and after photos
• Reviews that you have completed

FOR WHAT PURPOSE AND ON WHICH BASIS DO WE PROCESS PERSONAL DATA?

Hair Extensions by Char processes your personal data for the following purposes:

• Creating an account
• Handling your payments
• Scheduling appointments
• Providing services in our salons
• Answering questions or handling complaints
• Serving legitimate business interests, such as good business operations, advertising and direct marketing
• Customer satisfaction surveys
• Improving our products and services
• Optimizing our website
• Compliance with legal obligations
• Being able to call or email if necessary for our services
• Informing you about changes to our services and products
• Analyzing your behavior on the website to tailor our services to your preferences

We process your personal data on the basis of the following principles:

• Your consent
• Execution of the agreement
• Legal obligation
• Legitimate interest

AUTOMATED DECISION-MAKING

Hair Extensions by Char does not make decisions based on automated processing that could have significant consequences for people. All decisions involving computer systems are monitored by a Hair Extensions by Char employee.

HOW LONG DO WE KEEP PERSONAL DATA?

We do not store your personal data for longer than is necessary for the purposes for which it was collected.

DO WE PROVIDE DATA TO THIRD PARTIES?

We only provide your data to third parties if this is necessary for the performance of the requested services or to comply with legal obligations. We do not provide more information than is necessary for the specific purpose. This could include:

• Banks (for debit card, credit card or direct debit)
• The tax authorities (during an investigation)
• Suppliers of our appointment system and cash register system
• Payment service providers for online orders
• Postal companies for delivering orders
• Alma Pay when using 'pay in installments'

We enter into processing agreements with companies that process data on our behalf to ensure the same level of security and confidentiality. Hair Extensions by Char remains responsible for these processes. In addition, we only provide personal data to third parties with your express permission.

This privacy policy does not apply to third-party websites that can be visited via our website via hyperlinks or banners.

Fresha

We use Fresha to send newsletters and service emails. This party handles all confirmation emails and text messages regarding appointments. Fresha does not use your personal data for its own purposes and you can always unsubscribe via a link at the bottom of each email. Your data is stored securely by Fresha and they use cookies and other technologies to gain insight into email activities. Fresha may use your data to improve their services and share information with third parties.

Klaviyo

We use Klaviyo to send newsletters and marketing campaigns. Klaviyo treats your data with care and only uses it to send our communications. You can unsubscribe at any time via the link at the bottom of each email. Klaviyo stores your data securely and may use cookies and other technologies to gain insight into your interaction with our emails. This data helps us to improve our services and optimize our marketing efforts.

Trengo

We use Trengo for our customer service and communication with customers. Trengo ensures that your messages are stored securely and are not used for other purposes. This service helps us to communicate efficiently and provide a high quality of service.

OFFICE365

We use Office365 for our regular business email traffic. This party takes appropriate measures to prevent misuse, loss and corruption of your data. Office365 does not have access to our mailbox and we treat our email traffic confidentially.

Ring

For quality and training purposes, we record customer service calls through Rinkel services. Your conversations are stored securely and Rinkel is obliged to maintain confidentiality.

FACEBOOK, INSTAGRAM and TIKTOK

When using our social media pages, you use these functions at your own responsibility. Alternative information can be found on our website. When you visit our pages, Facebook, Instagram and TikTok register your IP address and cookies. This information is used to provide statistics about the use of the pages. Data may also be transferred to countries outside the EU. You can find more information about their data policies and advertising settings in their respective applications.

The processing of personal data on social media pages is done on the basis of the legitimate interests of our company, unless your interests or fundamental rights prevail.

DO WE USE COOKIES OR SIMILAR TECHNIQUES?

Hair Extensions by Char uses technical, functional and analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your device when you first visit this website. Cookies ensure that the website works properly and remember your preferences. You can disable cookies via your browser settings.

GOOGLE ANALYTICS

By using our website you agree to our use of Google Analytics to track visitor behavior. We have concluded a processing agreement with Google and the information can be used for other Google services. IP addresses are not anonymized. Hair Extensions by Char points out the possibility of opting out.

VIEW, CHANGE OR DELETE DATA

You have the right to view, correct or delete your personal data. You can also withdraw your consent or object to the processing of your data and you have the right to data portability. You can send requests to [email protected] with a copy of your ID (make photo, MRZ, passport number and BSN unreadable). We will respond within four weeks. You can also file a complaint with the Dutch Data Protection Authority via https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons .

HOW DO WE SECURE PERSONAL DATA?

We take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification of your data.